Refunds

If for any reason the Customer is not satisfied with their purchase, unworn items can be returned within 14 days from the date of receipt of the goods.
THE COST OF RETURN FOR ITALY IS FREE.
THE COST OF RETURN FOR EUROPE* IS €20.
THE COST OF RETURN FOR NON-EU NATIONS IS €40.
*For Greece and Corsica the cost of return is €50.

It is not possible to return Perfumes.

Returns

To request return authorization, the Customer must send a request to info@edwardtrani.it The items to be returned must be specified in the email; or the Customer can contact us by telephone on +39 348 516 4486.
The items must not have been worn, washed or altered and must not show any signs of use.
The soles of the shoes must be in perfect condition and show no signs of any kind.
Each item must be returned including all original labels, packaging and accessories received with the order.
All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the sole external packaging.
edwardtrani.it reserves the right to refuse returns that do not comply with all the foreseen conditions. In these cases the goods will be returned to the sender at the original shipping address.

Refunds

Refunds will be processed as soon as receipt, verification and acceptance of the returned item is completed. For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days, and will in any case be visible on the next card statement. The timing may vary slightly based on the banking circuit of the credit card used.
For orders paid with Paypal the amount will be returned to the account immediately.
For orders paid on delivery (the €5 supplement will not will be refunded) or by bank transfer, an email is required with the IBAN code and the account holder.