If for any reason the customer is not satisfied with his purchase, the unused items can be returned for size change, color change, item change or refund within 14 days from the date of receipt of the goods.
THE RETURN COST FOR ITALY IS FREE.
THE RETURN COST FOR EUROPE * IS 20 € (POSSIBLE EXCHANGE + 10 €).
THE COST OF RETURN FOR NON-EU COUNTRIES IS € 40 (POSSIBLE EXCHANGE + € 20).
* For Greece and Corsica the cost of the return is 50 € (possible change + 25 €).
To request the return authorization, the Customer must send a request to the firstname.lastname@example.org address. The mail must specify the items that are intended to be returned or exchanged; or the customer can contact us by phone at +39 3519363157.
The garments must not have been worn, washed or altered and must not show any signs of use.
The soles of the footwear must be in perfect condition and not show signs of any kind.
Each garment must be returned inclusive of all original labels, packaging and accessories received with the order.
All footwear and accessories must be returned together with their original box, which is considered in all respects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
edwardtrani.it reserves the right to refuse returns that do not comply with all the conditions laid down. In these cases, the goods will be returned to the sender at the original shipping address.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed.
For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the following card statement. The timing may vary slightly depending on the bank circuit of the credit card used.
For orders paid with Paypal the amount will be returned immediately to the account.
For orders paid on delivery (the € 5 surcharge will not be refunded) or by bank transfer, an email with the IBAN code and the account holder is required.