Refund policy
Returns & Refunds
We want every purchase from Edward Trani to be a satisfying experience. If an item does not meet your expectations, you can request a return by following the instructions below.
How to request a return
To request a return, sign in to your account by clicking the profile icon in the store menu or through the Account link.
- Enter your email address and click Continue.
- You will receive a six-digit verification code by email.
- Enter the code on the website to access your account.
- Select your order and click Request return.
- Select the items you wish to return, provide the reason and submit your request.
Once your request has been approved, you will receive an email with instructions and, where applicable, a return shipping label.
You have 14 days from the date of delivery to request a return.
You may also exercise your statutory right of withdrawal by sending a clear statement of your decision to info@edwardtrani.it within the same period.
After notifying us of your withdrawal, you have a further 14 days to send the items back.
Return shipping costs
Edward Trani arranges returns through a courier service. The return shipping fee is deducted from your refund and depends on the country or region from which the parcel is returned.
| Return origin | Fee |
|---|---|
| Italy | €10 |
| European Union (excluding Greece and Corsica) | €30 |
| Greece, Corsica and non-EU countries | €50 |
If an item is confirmed to be defective, incorrect or not in conformity with the order, the necessary return shipping costs will be covered by Edward Trani.
Size or colour exchanges
For orders delivered within Italy, the first size or colour exchange for the same item is free of charge.
Simply place a new order for your preferred size or colour and request a return for the original item. Once the returned item has been received and inspected, we will issue your refund without charging a return shipping fee.
Any subsequent exchanges or returns will be subject to our standard return conditions.
Condition of returned items
Items should be returned in the best possible condition, together with their original tags, accessories and packaging.
Clothing may be tried on to check size and fit but must not show signs of use beyond normal fitting. Footwear should be tried on clean surfaces and returned in its original shoebox, properly protected by outer packaging.
Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item may be taken into account as permitted by law.
How to prepare your return
To make returns easier, you can reuse our shipping packaging:
- Box: if undamaged, it can be reused and securely closed using the second adhesive sealing strip already provided.
- Shipping bag: you will find an additional self-sealing bag inside your parcel, ready to use for your return.
Please protect the items carefully, seal the parcel securely and remove or cover any previous shipping labels.
Defective or incorrect items
If you believe you have received a defective, damaged or incorrect item, please contact us before returning it. Include your order number and, where possible, photographs showing the issue.
Our customer service team will review your request and provide assistance. If a defect or error is confirmed, Edward Trani will cover all necessary return shipping costs.
Your statutory rights under applicable consumer protection laws remain unaffected.
Refunds
Refunds will be issued to the original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned items or you provide proof of having sent them back, whichever occurs first.
If you withdraw from the entire order, the original delivery charge will also be refunded up to the cost of the least expensive standard delivery option offered, as required by applicable law.
Refund processing times:
- Credit and debit cards: funds may take approximately up to 10 business days to appear, depending on your bank.
- PayPal: according to PayPal's processing times and the linked payment method.
- Klarna, Scalapay and Satispay: according to each provider's procedures and processing times, including any adjustments to instalment plans.
- Bank transfer: refunded by bank transfer to the account details provided by the customer.
The time taken for funds to appear in your account may vary depending on the payment provider and may differ from the date Edward Trani issues the refund.
Need assistance?
For any questions about returns, exchanges or defective items, our customer service team is here to help.
